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Help centre

How can we help?

Help with your tyres, your booking, your refund and your account.

Finding your tyre

How does the tyre scan work?
You photograph the side wall of your tyre and TyreSpot reads the markings on it — width, profile, rim size, speed rating and load index — and fills the search in for you. It reads what is printed on the tyre; it does not measure tread depth or assess wear.
The scan got it wrong. What now?
Every field it returns is editable before you search, so correct anything that looks wrong. You can also skip the scan entirely and type your tyre size in by hand.
Can I look my car up by registration?
Yes, if you are in the United Kingdom. Enter your registration and TyreSpot returns available vehicle details. Registration data does not provide your tyre size, so verify it on the tyre sidewall, door-frame label, or handbook before booking.
Where do I find my tyre size?
It is printed on the side wall of the tyre, in the form 205/55R16 91V. It is often also on a sticker inside the driver's door frame or in your handbook.

Bookings

How do I book?
Search with your tyre size, pick a garage from the list or the map, choose the tyres and how many you need, pick an appointment slot, read the garage's booking policy, then pay. You get a booking reference straight away.
When is my booking confirmed?
The garage confirms it. Until then the booking shows as pending. If a garage declines, you are refunded in full.
What does same-day mean?
Some garages offer same-day fitting and mark it on their listing. It is set by each garage individually — it is not available everywhere.
Can I change my appointment?
There is no in-app reschedule yet. Cancel the booking in line with the garage's policy and book the slot you want, or message the garage from the booking to ask them to move it.

Cancellations and refunds

How do I cancel?
Open the booking under My Bookings and choose Cancel. Before you confirm, TyreSpot shows you the garage's policy and exactly how much you will be refunded.
Will I get all my money back?
Each garage sets its own free-cancellation window. Cancel inside it and you are refunded in full. Cancel outside it and the garage's policy decides the amount. If the garage cancels, you always get a full refund.
How long does a refund take?
Refunds go back to the card or wallet you paid with. Your bank usually shows them within five to ten working days.
The fitting was not done properly.
Raise it with the garage first using the message thread on the booking — they carried out the work and are best placed to put it right. If you cannot resolve it, email hello@tyre-spot.com with your booking reference and we will step in.

Payments

How do I pay?
By card, or with Apple Pay or Google Pay if your device supports it. Payments are processed by Stripe.
Is my card safe?
Your card details go straight to Stripe and never reach TyreSpot's servers. We store only the card brand and last four digits so you can recognise it.
When am I charged?
In full when you book. Stripe processes the payment, and the garage's share becomes eligible for release only after the fitting is marked complete and its selected payout schedule is reached.
What am I actually paying for?
The tyres and the fitting, supplied by the independent garage you chose. TyreSpot does not sell subscriptions or any digital product.

Your account

I forgot my password.
Choose Forgot password on the sign-in screen. We email you a link to set a new one.
How do I get a copy of my data?
In the app, go to Profile, then Security & Privacy, then Export My Data. We email it to the address on your account.
How do I delete my account?
Profile → Security & Privacy → Delete My Account, or read exactly what is deleted and what is kept on our account deletion page.
Does TyreSpot need my location?
Only if you want garages sorted by distance from where you are. Refuse the permission and search by postcode instead — everything else works the same.

For garages

What does it cost to list my garage?
Nothing to join, nothing monthly and nothing per listing. TyreSpot takes 8% commission on completed bookings; you keep 92%.
How do I join?
Create a garage account in the app or on the website and complete onboarding: your business details, photos, Stripe payout setup and your booking policy. A TyreSpot reviewer approves the listing before it goes live.
Who sets my prices?
You do. TyreSpot never sets, suggests or caps what you charge for tyres or fitting.
When do I get paid?
Payouts go to your connected Stripe account after a booking is marked complete, using the 7-day, Friday, or monthly release schedule you selected.

Still need help?

Email the TyreSpot team

Include your booking reference if you have one. We answer every email, Monday to Friday.

hello@tyre-spot.com